Embedded Files
Before implementing WalkMe, the application averaged nearly two support tickets per day. After implementation, that rate dropped to just under one and a half: a 24% reduction.
Even more impressive, the client base grew by over 20% during that time. When normalized per client, the ticket rate dropped by more than 37%.
The implementation reduced support volume, scaled with growth, empowered users, and significantly reduced the burden on administrators.
Page updated
Google Sites
Report abuse