Transition to Single Sign-On

A client was transitioning their users to a single sign-on login experience, and was concerned that they would not be able to manage the number of calls and tickets to their help desk.  To aid in communication, a WalkMe ShoutOut with a link to a PDF resource detailing how to set up two-factor authentication played for the users 1 month prior to the change.  There were 111,417 views of the ShoutOut, and 50,141 clicks to view the resource during that time.

On "go-live" day, the client received fewer than 10 calls to their help desk.  They were gobsmacked!  The WalkMe solution likely prevented 3,755 calls to the help desk (around 25% of users who viewed the ShoutOut).  The solution provided at minimum $4,192.50 in cost savings, with a "doomsday" estimate indicating cost savings of $63,532.04!